Our Promise to You
At The Casino Count, trust is our currency. We are not just a directory of links; we are a team of players and analysts following a strict editorial policy and dedicated to guiding you through the online gambling landscape safely. Our reviews are unbiased, data-driven, and independent. While we may earn commissions through affiliate partnerships, this never influences a casino’s score. If a casino fails our safety checks, we do not list them.
The Casino Count 30-Point Rating System
To ensure every review is objective, we subject every online casino to our proprietary 30-Point Quality Audit. A casino must score highly across these six critical categories to be recommended on our site.
Category 1: Safety, Licensing & Trust (5 Points)
We verify the legitimacy of the operator before looking at anything else.
- Valid Licensing: The casino must hold an active license from a reputable jurisdiction (e.g., UKGC, MGA, Curacao).
- SSL Encryption: The site must use high-grade SSL encryption to protect user data.
- RNG Certification: Games must be audited for fairness by independent bodies like eCOGRA or iTech Labs.
- Company History: We check the operator’s track record for past scandals or insolvency.
- Responsible Gambling Tools: The site must offer tools like deposit limits, self-exclusion, and reality checks.
Category 2: Bonuses & Terms Fairness (5 Points)
Big numbers don’t impress us; fair terms do.
- Reasonable Wagering Requirements: Are the playthrough requirements in line with industry standards (35x or lower)?
- Transparent T&Cs: Are terms hidden in fine print or clearly displayed?
- Realistic Expiry Dates: Do players have enough time to use the bonus?
- No Predatory Clauses: We check for max cashout limits on deposit bonuses or unfair forfeiture rules.
- Loyalty Value: Does the VIP/Loyalty program actually reward casual players, not just high rollers?
Category 3: Game Selection & Software (5 Points)
A casino is only as good as its games.
- Provider Variety: Does the casino partner with top-tier developers (NetEnt, Playtech, Evolution, etc.)?
- Slot Diversity: Is there a mix of classic, video, and jackpot slots?
- Live Dealer Quality: Is there a robust live casino section with HD streaming?
- Table Game Variety: Are there sufficient variations of Blackjack, Roulette, and Poker?
- Lobby Navigation: Can players easily filter games by provider, theme, or volatility?
Category 4: Banking & Payout Speed (5 Points)
You should be able to access your winnings quickly and easily.
- Deposit Methods: Is there a wide range of options (Cards, E-wallets, Crypto)?
- Withdrawal Speed: Does the casino process payouts within 24-48 hours?
- Fees: Does the casino charge unnecessary fees for deposits or withdrawals?
- KYC Process: Is the verification process efficient and secure?
- Minimum/Maximum Limits: Are the limits friendly to both low-budget players and high rollers?
Category 5: User Experience & Mobile (5 Points)
It must work perfectly in the palm of your hand.
- Mobile Optimisation: Is the site fully responsive or does it have a dedicated app?
- Load Speeds: Does the site load quickly without lag?
- Registration Ease: Is the sign-up process simple and non-intrusive?
- Design & Aesthetics: Is the interface modern, clean, and glitch-free?
- Search Functionality: Does the search bar work effectively?
Category 6: Customer Support (5 Points)
When things go wrong, help must be available.
- 24/7 Availability: Is support available around the clock?
- Live Chat Response: We test live chat for response time (must be under 2 minutes).
- Channel Variety: Are there options for Email, Phone, and Chat?
- Staff Knowledge: Do agents answer difficult questions correctly, or do they use scripts?
- FAQ Quality: Is there a comprehensive help center for self-service?
Corrections & Updates
The online casino world moves fast. If we find that a casino has changed its terms or standards, we update our review immediately. If you spot an error on The Casino Count, please contact us.
